Are you using FreePBX voicemail? If so, dial *97 from extension 8 (reception) or *98 from any other extension and select extension 2 to listen to your messages. If memory serves me correct, we restricted outgoing calls on extensions one through four via the phones dial plan, as such you won't be able to access voicemail messages on those extensions.
petertmooney wrote:Also, hard as I try, voice mail emails do not come through to alert us or allow us to hear them that way :/
In order for FreePBX to be able to send emails you must first configure it to use a mail server. As such, an email address, password and SMTP address are required. You need to SSH into the Raspberry PI and run dpkg-reconfigure exim4-config
Configure as shown below and make sure that you also edit both the "/etc/exim4/passwd.client" and "/etc/email-addresses" files as instructed in the guide linked above. Finally, activate your configuration by running "update-exim4.conf".