HELLO & WELCOME

[ITGuyGuss]

We are using ITSP Profile B and SP2 to register to a remote pbx that we use for testing purposes. We want to keep ITSP Profile A and SP1 free for use with our live pbx server at a later date. The status page shows that SP2 Service Status is registered but when we try to make an outgoing call we have Service Not Configured error? We configured line key 1 to use SP2 and it works but only if we press line key 1 before dialing out? If we lift the handset or use speaker we get the Service Not Configured error again? When using ITSP Profile A and SP1 there is no error?

[WelshPaul]

Navigate to IP Phone > Phone Settings and configure PrimaryLine to use SP2. Don't forget to save the changes and reboot the device!

[ITGuyGuss]

Thank you @WelshPaul . I shall try what you suggest tomorrow once we're back on site.

[ITGuyGuss]

Navigate to IP Phone > Phone Settings and configure PrimaryLine to use SP2. Don't forget to save the changes and reboot the device!

This resolved our issue. Looking back, i'm not sure how we missed this option tbh! I guess looking at all those options in the phones menu for almost 2 hours yesterday made us fail to see the forest for the trees.

Thanks @WelshPaul