HELLO & WELCOME

[clokder9]

Hi

I've got a really annoying problem with one of our snom 320's, firmware version 7. The little display at the top goes blank when ever the phone is used and it takes about 1-2 minutes to come back.

This happens on any event, from lifting the phone off the reciever to pressing a button. This makes a lot of things very difficult to do I imagine that it is a setting that has got changed somewhere along the line but realise that it could be something more serious any help on this would be greatly appreciated.

[GoofyCyborg]

There is no setting on the phone itself that would allow this to happen, I'm pretty confident in saying the device has developed a fault. Is it under warranty?

[clokder9]

i think that our phone is now out of waranty is this a problem for the return

can you give me any idea of the cost of having it repaired?

[WelshPaul]

i think that our phone is now out of waranty is this a problem for the return

If the phone has no warranty then you will be unable to return it for any free repair or replacement, you should be able to return it for a paid for repair service. (I doubt it would be wort it)

can you give me any idea of the cost of having it repaired?

No idea, you need to contact Snom and ask them. http://www.snom.com/en/support/