HELLO & WELCOME

[Jake1978]

Hi,

i want to set a DTMF like *310# on a line or softkey.

Can you help me?

Thank you!

[WelshPaul]

Hi Jake, what device are you using? Phone or ATA?

[Jake1978]

Hi Paul,

i have a Cisco SPA525G2 Phone.

[GoofyCyborg]

There are a few ways to implement what you want, below you will find two examples...

1. Use a line key as a speed dial...
   
   To do this log in to the phones web based GUI and navigate to Voice > Phone tab > Line Key N:
   
   Extension: Disabled Short Name: SeedDial
   
   Share Call Appearance: private
   
   Extended Function: fnc=sd;ext=*310#@$PROXY
   
   Where: Line Key N, simply select an unused line key.
2. Assign up to 8 regular speed dials without using Line Keys...
   
   Again log in to the phones web GUI and navigate to User tab > Speed Dial > Speed Dial N:
   
   Enter *310# in one of the speed dial boxes... For example Speed Dial 2: *310#
   
   To dial the speed dial just press the number 2 key and then press the soft dial key.

As your using a short code as a speed dial it has to be a feature implemented by your VoIP provider and not a feature of the phone itself.

[Jake1978]

There are a few ways to implement what you want, below you will find two examples...

1. Use a line key as a speed dial...
   
   To do this log in to the phones web based GUI and navigate to Voice > Phone tab > Line Key N:
   
   Extension: Disabled Short Name: SeedDial
   
   Share Call Appearance: private
   
   Extended Function: fnc=sd;ext=*310#@$PROXY
   
   Where: Line Key N, simply select an unused line key.
2. Assign up to 8 regular speed dials without using Line Keys...
   
   Again log in to the phones web GUI and navigate to User tab > Speed Dial > Speed Dial N:
   
   Enter *310# in one of the speed dial boxes... For example Speed Dial 2: *310#
   
   To dial the speed dial just press the number 2 key and then press the soft dial key.

As your using a short code as a speed dial it has to be a feature implemented by your VoIP provider and not a feature of the phone itself.

So I did it. The phone displays "Invalid Number".

[GoofyCyborg]

What does *310# supposed to do? Who is your VoIP provider?

[Jake1978]

if I dial it manually during a call it works. My provider is sipgate team. With dtmf *310# I can transfer a call to another user (*3= transfer, 10= internal number#).

[GoofyCyborg]

You could use the dialplan syntax I suppose...

Try adding |<2#:*310#>S0 to the end of your dialplan. The dial 2# that should dial out *310#.

EDIT: This may not work as the 2# will transmit as DTMF. Hmmm

If it does not work go back to my original reply but try this: Extended Function: fnc=sd;ext=*310#

[WelshPaul]

I'm pretty sure this isn't possible on the SPA series phones, I'm sure I stumbled upon a similar requirement over a year ago with a Voipfone feature code. I actually have 2x Cisco SPA525g2's gathering dust on a shelf, I will grab one tomorrow and have a play see if I can find a work around.

If it was an ATA I was going to recommend you programme the speed dial into the actual handset rather than the ATA.

[Jake1978]

fnc=sd;ext=*310# ---> "invalid number"

|<2#:*310#>S0 does not work

Another idea?

[Jake1978]

Ok. Thank you. Maybe this helps you further: http://www.cisco.com/c/dam/en/us/td/doc ... _7_5_1.pdf

I'm trying it for over a week ...

[WelshPaul]

Hi Jake,

Sorry for the long delay before getting back to you. I did test this on the weekend and there was no way to make it work.

I contacted Cisco and they say there is no way to implement this feature on their handsets.

[Jake1978]

OK. Thanks for your help.