HELLO & WELCOME

[wolekn]

I am trying to set up a quick key to redirect calls to another line, I have set a one of the 12 programmable keys to Key event F_Redirect:{the number here} but when I call my number with the redirect on (confirmed by the change on the screen to CFwd) it goes straight through to voice mail.

How do I prevent this?

[WelshPaul]

Do you want the button to turn on / off 'permanent' forwarding to the other phone or do you want it to transfer a call that you've answered?

To set it to divert all calls until the button is pressed again set it to:

Code: Select all

F_REDIRECT:<NUMBER> 

To set to divert an active call set it to:

Code: Select all

F_TRANSFER:<NUMBER> 

In both cases the input in the phone must be in upper-case.

[wolekn]

Thanks, I had done all of this just the format of upper case and <> were missing but that all works fine now.