I am wondering if anyone has ever had an issue will constant crackling and popping sounds on the line connection of their obi110?
I have had the unit since March and everything seemed to be working fine until few days ago when a once clear line now crackles constantly.
The unit is setup to intercept calls from our bt line and transfer the call to one of our voipfone numbers which is setup for a call group, no incoming calls go through to the 'ph' connection unless the voipfone extension that the obi is assigned is dialled from another voipfone extension.
Calls placed on the 'ph' line are placed directly into 'line'.
We have no issues with making or receiving calls on our voipfone extensions but if a call comes into the obi via our bt line it crackles constantly on Cisco phones, this crackling is also present when a call is placed via a dect handset connected to 'ph'.
The line is clear for incoming and outgoing calls when the obi is removed from the circuit and dect phone goes directly into the bt socket.
I have tried hard resetting the obi using the push pin button underneath but crackling is present on 'ph' line directly after hard reset so leaning towards faulty obi unit, I have swapped out all the cables going from bt socket and obi as well as obi to dect phone with no change.
Has anyone came across this issue before or have any other thoughts on how it may be resolved?
Thanks in advance.