- Wed 7th January 2015, 10:16
In that case you're going to have to make some changes to each of the phones individually and there are some limitations...
Your going to need to add your Voipfone extensions to the address book - e.g. Name: Sales, Number: 200, Group: Work
Navigate to Preferences > Directory Ringtones > "Work": and change the default value of Ringer 1 to Ringer 2 and save the changes.
Now if extension 200 receives a call from 201 the ringtone played will be Ringtone 2. When you transfer a call, the callee will need to see the extension number of the person transferring the call and not the original customers number.
To do this you're probably going to have to use "attended" transfer instead of "blind" transfer? Try this: On an incoming call, put the caller on hold, dial the internal number, and only transfer the call after callee answered. That should trigger the ringer 2.
- Appreciate my support? Feel free to buy me a beer.
- Voipfone are offering you the chance to trial their VoIP service for free for 30 days. Sign up with my link.
- If you’d like to take your business communications to the next level, you can try CircleLoop completely free of charge at www.circleloop.com.