- Wed 7th Jan 2015, 10:16
In that case you're going to have to make some changes to each of the phones individually and there are some limitations...
Your going to need to add your Voipfone extensions to the address book - e.g. Name: Sales, Number: 200, Group: Work
Navigate to Preferences > Directory Ringtones > "Work": and change the default value of Ringer 1 to Ringer 2 and save the changes.
Now if extension 200 receives a call from 201 the ringtone played will be Ringtone 2. When you transfer a call, the callee will need to see the extension number of the person transferring the call and not the original customers number.
To do this you're probably going to have to use "attended" transfer instead of "blind" transfer? Try this: On an incoming call, put the caller on hold, dial the internal number, and only transfer the call after callee answered. That should trigger the ringer 2.
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