- Wed 25th Mar 2015, 23:08
#1606
Dear All,
I run a small business from a home office. I have some clients who (90% of the time) I need to answer calls (sort of "helpdesk") and others who I need them to go to voicemail (90% of the time), these are clients whose issues will wait for a few hours. I have therefore decided to down the route of having additional phone lines - one for each type of client. My conundrum is as follows:
- I require a VOIP Gateway (if that is the one I can simply plug in to my router/ network point and does not require my computer to be on)
- I need to be able to have 2 separate lines coming in plus a Skype SIP (I think I would prefer 4 (or more) channels to 3 so I have one spare).
- I would prefer to only have one phone handset (standard phone not IP phone) - I assume I would be able to set up a gateway to "divert all calls to voicemail" for one of the channels as and when required.
So... I am looking for some advice on the best gateway for my needs and whether I am right in thinking that all I need to set it up is a spare ethernet port on my router and the relevant "SIP" accounts to be set up for me to program the gateway?
Many thanks and kind regards in advance
Dave
I run a small business from a home office. I have some clients who (90% of the time) I need to answer calls (sort of "helpdesk") and others who I need them to go to voicemail (90% of the time), these are clients whose issues will wait for a few hours. I have therefore decided to down the route of having additional phone lines - one for each type of client. My conundrum is as follows:
- I require a VOIP Gateway (if that is the one I can simply plug in to my router/ network point and does not require my computer to be on)
- I need to be able to have 2 separate lines coming in plus a Skype SIP (I think I would prefer 4 (or more) channels to 3 so I have one spare).
- I would prefer to only have one phone handset (standard phone not IP phone) - I assume I would be able to set up a gateway to "divert all calls to voicemail" for one of the channels as and when required.
So... I am looking for some advice on the best gateway for my needs and whether I am right in thinking that all I need to set it up is a spare ethernet port on my router and the relevant "SIP" accounts to be set up for me to program the gateway?
Many thanks and kind regards in advance
Dave
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