VoIP hardware is developing fast - this is where you ask all those “how do I make my SIP Telephone, Adapter or Asterisk box work with my voip provider?” questions.
100 %
User avatar
By WelshPaul
#1734
You may find when dialling your voicemail or other similar service that your key presses are being ignored by your VoIP PBX as though not heard.

This is caused by an incompatible DTMF mode configured on your phone.

Voice servers try to detect what DTMF modes your phone is able to support, but this detection fails with some models. In particular, Siemens handsets seem to be problematic.

To work around this issue set the DTMF mode on your phone manually to be RFC2833. You'll find the DTMF mode in the connection settings for your handset. The precise name of the setting varies manufacturer to manufacturer. (Most voice servers use the RFC2833 protocol however check with your VoIP provider if you're not sure)

As this is quite a common issue with the Siemens Gigaset models, please find the step-by-step instructions below as to how to change this setting:

Firstly, you will need to find out the IP address for your phone. To do this:
  • Press the Menu button on your handset
  • Go to following menus - Settings > Base > Local Network and enter your system pin*
  • Scroll to "IP Address" and make a note of the number on screen. This will be presented in a similar way to "192.168.001.063". In each portion of this number, remove any leading zeros so, in the example above, the IP address will be 192.168.1.63.
Now, you will need to login to the phone's "Web Configurator". To do this:
  • Open your regular web browser (Internet Explorer / Firefox / Safari) and, delete EVERYTHING in the address bar and, type the IP address you discovered previously, and press enter.
  • On the Gigaset login screen, enter your system pin*
  • From the top menu, click Settings
  • From the left menu, click Telephony, then Advanced Settings
  • Under the area "DTMF over VoIP", take the tick out of all three options, then put a tick in "RFC 2833"
  • Click the Set button
* The default System Pin is 0000

After changing this setting, Click the Logout option on the Gigaset Web Configurator.

After making this one-time change, your phone will now operate correctly with the voicemail system (as well as any other phone numbers that require you to press numbered options).
By sbatz1972
#2806
This VoIP technology is so new that it is difficult to try and grasp. I am receiving a lot more errors than this one. I am about to throw out the VoIP idea and go back to traditional land line phone and cellular service. It can get a little frustrating with all this new technology.
Who is online

Users browsing this forum: CommonCrawl [Bot] and 0 guests

Landline bridge advice

Factory reset your OBi after updating it's firmwar…

Yep, good phones too! The Cisco SPA phones are na…

Hi Phil, Thanks for coming back to us and confirm…

Grandstream GXP1610 IP Phone

Description - Grandstream GXP 1610 IP Phone HD w…