HELLO & WELCOME

[symphony63]

I configured a SP on SP1 and it shows as registered but the calls do not go through. I wonder what has gone wrong on my device.
All the other SPs working fine.

[WelshPaul]

Is this an issue with inbound calls or outbound calls? Or both?

If SP1 isn't set as the primary line you need to dial **1 before the phone number to call out over SP1.

[symphony63]

It's an issue with inbound calls

[WelshPaul]

Who is the VoIP provider? Can you make outgoing calls OK over SP1?

What do you hear in the earpiece of the telephone you use to call the number attached to SP1? Do you hear the normal ring tone? Are the leads flashing on the OBi202 when calling SP1?

What is in the X_InboundCallRoute parameter value field under SP1? It should be {ph1,ph2}

Also please make sure to disable SIP-ALG on your router.

[symphony63]

Who is the VoIP provider?

sip2sip

Can you make outgoing calls OK over SP1?

Not configured for outgoing calls

What do you hear in the earpiece of the telephone you use to call the number attached to SP1? Do you hear the normal ring tone? Are the leads flashing on the OBi202 when calling SP1?

I hear nothing on the earpiece, no ring tone or anything else. One lead flashes very quickly.
The calls do register on the sip2sip history as a 5 second call.

What is in the X_InboundCallRoute parameter value field under SP1

{ph1,ph2}

Also please make sure to disable SIP-ALG on your router.

Don't have a problem with other incoming SP only on SP1

[WelshPaul]

Not very familiar with sip2sip myself however give this configuration a try:
(I assume your setting sip2sip up on ITSP Profile A and SP1 in the configuration below)

• Service Providers > ITSP Profile A > SIP
  ProxyServer: sip2sip.info
  ProxyServerPort: 5060 (default)
  OutboundProxy: proxy.sipthor.net
  OutboundProxyPort: 5060 (default)
  Submit/reboot/wait 2 mins
  
  Voice Services > SP1 Service
  Enable: Checked
  X_ServProvProfile: A
  X_RingProfile: A
  X_CodecProfile: A
  X_InboundCallRoute: {ph1,ph2}
  X_RegisterEnable: Checked
  AuthUserName: yoursip2sipsername
  AuthPassword: your sip2sippassword
  URI: [email protected]
  CallerIDName: symphony63 (whatever!)
  MaxSessions: 4
  Submit/reboot/wait 2 mins

Your device should now be successfully registered with the sip2sip service and inbound calls should come through just fine.

[symphony63]

configured as per your advice but no change.
I configured SP2 with all existing configuration and the calls come through. something is wrong with SP1 incoming
Whichever VOIP provider I configure on SP1 will not accept inbound calls. Outbound no problem.

[WelshPaul]

I was just about to post:

I just tested this on an OBi200 and it works just fine. Registered OK and receiving calls ok. :-)

So if it works ok on SP2 but not on SP1 then there has to be a parameter under SP1 or ITSP Profile A that is interfering with inbound calls. Best thing to do is log in locally to your OBi202 and go to SP1 and ITSP Profile A and look at the check boxes to the right and see which parameters don't have a tick.

Pay close attention to the X_InboundCallRoute routes, as mentioned above they should be set to {ph1,ph2}

Take Note... If your configuring your device via the portal any changes you make locally will be overwritten by the OBiTalk portal.

Failing that maybe a factory reset is in order, just make sure you backup your configuration first! I should point out that If you doindeed proceed to factory reset your OBi202 then make sure you also delete the OBi202 from your OBiTALK portal. You will then need to re-add the device before setting it back up from scratch.

[symphony63]

Did a factory reset 3x already and no change. I also checked the config against the other SPs and they are the same. I'm very frustrated.
I actually use the ObiTalk portal, found it easier to use.

[WelshPaul]

How strange is that! Did you delete the OBi202 from the portal and re-add it? The portal must be changing the port or something on SP1.

I will add an OBi202 to the portal later and configure sip2sip on SP1 and see if I can replicate the issue.

[symphony63]

Deleted from portal and then did a reset, did a reset and then deleted from portal, neither helped the problem.
Doesn't have to be sip2sip you could try any server I tried UKDDI too and it didn't allow the inbound calls.
The call gets cancelled as it reaches the device.

[WelshPaul]

Are you restoring from a backup? Or setting up from new?

Do any of the calls show in the OBi202 logs?

It can't be a hardware fault, wonder if something went wrong with a firmware update at some point. I don't think you can downgrade firmware on the 202 or re-flash the same version grrr

I will await your response to the questions above, if you are restoring from a backup can you zip it and email me it? No passwords are backed up an you can delete any usernames if you wish. I will add my sip2sip username and password to the SP1 parameters and see if I can track down the issue.

[symphony63]

Are you restoring from a backup?

No

Or setting up from new?

Yes

Do any of the calls show in the OBi202 logs?

Where do I find these logs?

Could send you a backup zip anyway for you to have a look.

[WelshPaul]

Where do I find these logs?

Log in to your OBi202 locally and click on Status > Call History

Send me a backup of your OBi202 config to <REMOVED> and I will install it on an OBi202 here and take a look through it.

[symphony63]

Sent email