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- Thu 22nd Apr 2021, 07:41
#6208
Hi
Newbie alert!
Just started using Sipgate basic on my mac using Bria as my soft phone using Logitech Zone Wired headset
I can make and receive calls and i can hear people perfectly but most of the time the person receiving my call is having difficulty hearing me - they say the line keeps ‘dropping’ and keeps cutting out
The headset isn’t the issue as i use on my ipad for FaceTime audio/video with no issues
My internet is FTTP with 500/77 down/up and rock solid no issues
Ive disabled SIP ALG on the router and changed my settings on Bria to use the correct audio codecs as recommended by Sipgate
Also turned off BT controls like web protect and parental controls as these can interfere with voip
Ive run the diagnostic tests on Bria by calling 10000 and 10005 and all appears ok from that end
Has anyone else encountered voice quality issues with Sipgate? Any ideas would be greatly appreciated
Cheers
Jim
Newbie alert!
Just started using Sipgate basic on my mac using Bria as my soft phone using Logitech Zone Wired headset
I can make and receive calls and i can hear people perfectly but most of the time the person receiving my call is having difficulty hearing me - they say the line keeps ‘dropping’ and keeps cutting out
The headset isn’t the issue as i use on my ipad for FaceTime audio/video with no issues
My internet is FTTP with 500/77 down/up and rock solid no issues
Ive disabled SIP ALG on the router and changed my settings on Bria to use the correct audio codecs as recommended by Sipgate
Also turned off BT controls like web protect and parental controls as these can interfere with voip
Ive run the diagnostic tests on Bria by calling 10000 and 10005 and all appears ok from that end
Has anyone else encountered voice quality issues with Sipgate? Any ideas would be greatly appreciated
Cheers
Jim
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