I have 3 more question if you can help me:
1. We have IVR, for sales press 1, for service press 2 ... when some1 press 1 or other number it transfer call in to mobile phone number, but the problem is that in that person who awnser calls can only see our fix number, every call which is transfered in that mobile phone shows same phone number 03xxxxxx (our company number) and we need sometimes to get clients phone number. is there any chance to show caller phone number to person who awnsers after transfer is made?
The reason you see your own fixed number is because the call your receiving is from your PBX which is using the trunk assigned to your fixed number to make the call.
Let me explain:
The original caller calls your fixed number, your PBX answers the call and does whatever you have configured it to do, play IVR etc. Now, if they press 1 and get transferred to another landline or mobile, it's not them calling the transferred number, it's your PBX and so whatever caller ID of the trunk used to transfer the call is used.
There is no way to pass the original callers caller ID unfortunately. The reason for this is because providers don't allow us to alter CLI's via our PBX. Well none that I know of!
2. How to increase IVR allowed calls number? At this time only 1 person can call our company number, in case user1 is calling, user2 can't call our phone number...
Does your trunk/sip provider have a limit on how many calls you can receive or make at any one given time? If not, have you anything set under the Maximum Channels option?
3. We have 10 Grandstream DP750 phones, most of time we can't hear when we call outside or when some1 call us, sound quality is very poor or it stops few seconds... Is there any way to fix this issue?
Check what Codecs the phones are currently using. Configure them to use the G.711U only and make sure that your PBX is configured to use the same.
ThinkYEAH wrote:Hi Paul,
After i added "dtmfmode=auto" and "dtmf=auto" now when i try to call outside i hear this "All circuits are busy now. Please try your call again later"
When i reboot virtual machine (Elastix) it starts working again. So, i have to reboot this virtual machine everytime it stops working.
Sorry to bother you with such problems :s
No problem, adding the DTMF option above wouldn't cause your trunk to go offline (which is why your probably getting the "All circuits are busy now. Please try your call again later". You sure nobody has been playing with the configuration? :P
You need to watch the console while dialing or look at the log information in there. Anyway, try reverting back to the previous configuration and see if you still get this problem. Le me know...