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NOTE: "sip.didlogic.net" is a generic Geo-DNS hostname entry. You VoIP calls will be routed to the closest regional facility, such as London or Sydney or New York. Latency and jitter are important factors affecting the quality of your voice service. If you wish to point your device to a specific datacenter, please review the list of local proxies at the bottom the "SIP" section while logged on to didlogic.comSo sip.didlogic.net is definitely the proxy address regardless of your geographical location.
Important: didlogic gateway automatically bans IP addresses after several consecutive incorrect authentication attempts. If your IP is banned, you will not be able to register to sip.didlogic.net, or browse the didlogic.com website - for 3 hours. Make sure you are using your numeric SIP login and SIP password – not website password. The SIP login username is different from your account number. You will need to power down y our device to stop registration attempts, and wait for the ban to auto expire.Maybe your IP address has been temporarily banned by didlogic? But then you can access didlogic.com so maybe not.
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newvoipuser wrote:RE: Just dropped you a pm...... I don't know how to use that, I try to open it...all I see is a list of "IncrediblePBX on Raspberry PI, I can't make it work, need help"...over and over again.Click on your username located in the top right hand side of the screen or click here: ucp.php?i=pm&folder=inbox
1 In case the end user reports "DID not working"But when I log in and delete all data using the "trash bin" icon and route the DID number to firstname.lastname@example.org as per the troubleshooting guide instructions I still get an engaged tone and not the IVR with echotest or hold music option mentioned above.
We receive the call from a participating telecom provider and attempt to route the call to your destination; if YOUR destination is invalid or not answering, the call will fail. You will hear busy tones or "invalid number" messages when calling the DID. Please ask your VoIP administrator to correct your inbound routing setup ON DEVICE. You are hearing the "not in service messages" because YOUR DEVICE rejects the inbound call attempts and of course the Public Switched Telephone Network MUST play the rejection messages to the callers.
- Login to your account, click on the DID "destination" link (call group/SIP address), and delete all data using the "trash bin" icon. Route the DID number to email@example.com using the "SIP" option in the dropdown menu. Call the DID number. You will hear an IVR with echotest or hold music option.
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