It's ok, best thing to do is now is reset your phone and set it up as per the settings here: viewtopic.php?p=4039#p4028 Then wait for support to get back to you.newvoipuser wrote:Thanks so much Paul, at least I know the DID is where the problem is. Not sure how long support will take to reply. I might have to buy another beer or two, your assistance is greatly appreciated, and no doubt cheaper than getting an IT expert to visit my house and find that the problem seems to be the DID, and Hong Kong has to fix it.
Remember that at this present time both your DID's are set to go to divert to the didlogic test URI firstname.lastname@example.org and not your phone. Once they resolve your inbound call issue just change the destination back to 'SIP Device' and try calling the DID again, your Unifi phone should ring. If outbound calls continue to fail at this point then all we need to do is look at one or two other options on your phone.
Just reply to this thread and I shall receive a notification and respond in due course.
No unsolicited PMs or emails unless you're planning on asking for paid help.