HELLO & WELCOME

[WelshPaul]

Generally speaking, the web interface factory reset method described in the above paragraphs is the preferred method.

However, what do you do if your forget your Administrator Password and are not able to login to the web interface? This is where a Hard Reset comes into play, as illustrated below.

• Insert the straightened end of a paper clip into the Reset hole located on the back of the DP715 base unit. Press and hold for at least 7 seconds.
• The base unit green LEDs will periodically flash while the reset and reboot procedure is in progress.

After you wait for about one minute and the DP715 has completed the reset process, you should now be able to log into the DP715 with your web browser using the default Administrator Password (admin).

Hard Reset
Reset_Pin Hole-1a.jpg (46.45 KiB) Viewed 2277 times

Note: If your Grandstream DP715 IP Phone is not an unlocked phone and was supplied to you by a VoIP Service Provider as a preconfigured phone, then you likely will not be allowed or be able to perform a factory reset.