In this guide we will go through configuring the OBi1032 in order to register to the sipgate.co.uk service so that you will be able to place and receive calls using your Sipgate account. Before moving forward please ensure that you have properly added the device to your network by connecting it to your router or gateway. The device should be plugged in and the status lights should be green.
We recommend that you read each step through in its entirety before performing the action indicated in the step.
Note: This device supports many advanced options. Only the basic required ones are explored in this setup guide. If you need further help with any specific issue please let us know.
STEP 1 Logging into your device
First, pick up your IP phone's handset, and dial ***. When prompted with the message Device Configuration Menu, dial 1 to retrieve the current IP address of your IP phone.
You should be provided with the current IP address of your OBi1032 IP phone. If your IP is 0.0.0.0 please make sure that your device is properly connected to your network.
Once you have acquired your IP login to your device by using http://DEVICE_IP/. If this is your first time logging into your device you may be asked to enter a username and password. By default for admin login this should be:
- User: admin
- Password: admin
Once logged in you should see a screen similar to the one below: STEP 2 Disabling Provisioning
Note: If you will be using Obihai's prvisioning servers for other services please skip this step and go onto step 3!
Since you are using this guide to configure your device we assume you do not wish to use Obihai's provisioning servers. If so please make sure to disable the provisioning information. We do this here because existing configurations may get overridden by automatic firmware updates... etc.
System Management > Auto Provisioning
Uncheck the following options under the Default column header and click Submit on the bottom and make sure the values are as follows: STEP 3 Configuring your Sipgate.co.uk account
We will configure your Sipgate account on the desired Service Provider and Voice Services profile. Please select the matching profiles (A = 1, B = 2), ITSP Profile/SP Service, and enable/set the following options: Service Providers > ITSP Profile > SIP
Uncheck the following under the Default column header and click the Submit on the bottom and make sure the values are as follows: You can copy and paste the DigitMap shown above using the code box below:
(999|112|101|111|10000|10005|10020|50000|116000|116111|116123|1471|1571|0xxxxxxxxx?|0x xxxx xxxx|0800xxx xxxx?|0808xxx xxxx|08001111|08x xxx xxxx|0845464x|03xx xxx xxxx|118xxx|100|155|195|09xx xxx xxxx|00xxx.|xx.|+xx.|(Mipd)|[^*#]@@.)
Uncheck the following options under the Default column header and click the Submit on the bottom and make sure the values are as follows: Next we will configure your Voice Services information by entering your username and password.
Voice Services > SP Service
Uncheck the following under the Default column header and click the Submit on the bottom and make sure the values are as follows:
Once you have saved your changes you will want to click on the Reboot button at the top right of the page to reboot your device and allow it to register to your Sipgate account. Once the device has rebooted you will see that your configured Profile has been registered properly.
STEP 4 Testing your VoIP Phone's Configuration
Test 1: Call 10000 from your VoIP phone.
If 10000 is reachable your phone has successfully registered online with their systems.
Note: If your VoIP phone has automatic preselection enabled the test numbers in this guide will be unreachable.
Test 2: Call 10005 to make an echo test call.
This will test your configuration as with 10000, and also the connection's quality in both directions.
After the call is answered, please follow the prompts to record a message which will then be replayed to you.
If you have audio issues please see the following Help Centre articles about codec selection, internet connection requirements and call problems:
- Troubleshooting Audio Issues and Speech Quality
- Supported Audio Codecs and Nominal Bandwidth
- Problems Making and Receiving Calls
When the call is answered you'll be asked to dial four numbers on your phone's dialpad.
If the numbers you've entered aren't recognised please ensure your phone is configured to send DTMF tones via RFC2833.
For Help with setting up touchtone dialling please see this Help article:
If you cannot reach your sipgate voicemail, please check that you have enabled voicemail and setup a call forwarding rule to your voicemail in your Team account Settings.
STEP 5 - That's it! You can now make a phone call.
Congratulations you have succesfully setup your OBi1032 with sipgate.co.uk