HELLO & WELCOME

[SteveAtVoIP2Go]

Be warned: This could get pretty long winded

I've been out of the UK for quite some time and recently returned to visit family and friends. I own my own Voice over IP business, so I had an obvious interest in the state of the UK Telephone Service market. I have done a little research and am totally shocked at how things work over here. It certainly makes me understand where the term 'Rip Off Britain' comes from

My Mum is with Talk Talk and I've been looking at ways to save her money. Being in her seventies and having had the same landline phone number for 5 decades, there is no way she would give that up - even if she could save 10-15 pounds per month. So, I looked into keeping the Talk Talk Internet and TV but porting out the phone number. NO GO! To be continued....

[WelshPaul]

Was only the other day when talking to a friend on the telephone that I was told about Talk Talk are offering a £12pm / 30day / unlimited sim only deal. He apparently called to take up the offer but was refused the deal unless he switched his home phone and broadband package to them. Turns out it would of cost him the best part of £50pm all in, not to mention an 18 month contract!

[SteveAtVoIP2Go]

....and it's not just Talk Talk that are up to that kind stuff - they're all at it

Their marketing is very, very slick and to make matters worse, I have detected that almost everyone is apathetic to the situation. People have been ripped off for decades by telephone companies and they seem to have accepted it as a 'normal' part of life in the UK. Aussies and Americans that I am used to working with do not tolerate this kind of stuff.

The biggest joke? OFCOM. Don't even get me started on that useless bunch of bureaucrats.

Browsing through my Mum's old phone bills I saw that someone (probably one the Grandkids) had dialed 123. The cost - 50p! Heaven forbid one of the grandkids accidently dials directory enquiries on 118118 as there's a whopping 5 pounds 68p connection charge and then 3 pounds 28p per minute charge. Can you disable these extortionate numbers? - of course not.

If you have Talk Talk, you should certainly make yourself aware of their call charges....

http://help2.talktalk.co.uk/how-much-do ... ls-cost#dq

If you ever call internationally, then check the call rates here...

http://help2.talktalk.co.uk/international-call-rates

At 231.6p per minute - I hope you don't ever have to call Cambodia.

[SteveAtVoIP2Go]

...and then we have Virgin. Oh dear

Want some nifty call features? Here's what it'll cost you with Virgin...

Voicemail Plus £2.25
Ring Back When Free £2.25
Caller Display £2.25
Quick Dial £2.25
Call Divert £2.25
Call Barring £2.25
Call Waiting £2.25
Reminder Call £2.25
3-Way Calling £2.25

What people who have never used VoIP don't know is that most, if not all of the above features are included free of charge as part of every VoIP Service.

The small print is where things get really interesting. For example, the 'gotcha' for 'Ring Back when Free' is: Dependant on area. Customers in some areas may incur a charge of 35.74p per use.

...and how about this little gem for the unsuspecting Virgin Customers that don't pay attention: Calling 1471 is free, but if you choose to return the call (that's Option 3) you will be charged 19.2p, in addition to your call charges - just listen to the announcement carefully

How about this for irony: If your friends or family go to the Virgin Isles for their holidays, then think carefully about calling them at a rate of 337p per minute. Even Mr. Branson might have to think twice about making calls at those rates.

Avoid being gouged by Virgin and check out their rate sheet...

http://store.virginmedia.com/content/da ... e%20V1.pdf

[WelshPaul]

The biggest joke? OFCOM. Don't even get me started on that useless bunch of bureaucrats.

This is the problem! OFCOM are next to useless, it takes them years to bring in any changes, enforce anything and they have little to no interest in the consumer.

When they do bring in any useful changes... Within weeks the companies have found loop holes that allow them to *Bleep* us over again.

As for Virgin Media, well known for being probably one of the most expensive landline providers out there. Most use the excuse, "they make a loss on their tv platform and thus make it back via their telephone service" but I don't believe that for a minute! I had a VM landline for two years, in that time I made zero calls on the thing! Only had it as it's kinda forced on you. Now I have just their BB yet I pay £30 a month for it. (I get £9 a month discount)

That's £39 a month for just BB!

If I move to another provider I need to take a phone line also, cost works out the same per month but I get less than 20MB download for the same price I pay for 156MB with VM. I'd rather the faster speed.

Like you said Steve all of them are at it. They give in one hand and take from the other. Remember that most people need a phone line to get BB, offer you a cheap deal on the monthly rentals then hike up the prices on things like caller display and per minute billing!

[SteveAtVoIP2Go]

The Aussies are allowed to have something they call Naked DSL. They don't have to pay a phone line rental and only pay for their Broadband - at very reasonable prices as there is free competition from many, many providers. It's the same in many other countries too. In Thailand, I pay a tenner a month for my Broadband and use VoIP for phone calls. There's no way BT and their golfing mates at OFCOM would ever allow us Brits to get something like that into our hands.

[SteveAtVoIP2Go]

Of course all of this is preventing VoIP from getting out of the starting blocks in the UK. I've been wracking my brain trying to think of ways to help people get around these evil practices, but so far I've drawn a blank.

[pwarbi]

The power certainly seems to lie with the companies rather than with the customers, that's for sure. As for OFCOM, they just seem to be the puppets and will always be afraid to actually challenge any complaint properly, in fear of falling out with one if the companies.

You'd have thought for an unbiased watchdog, so they claim to be, they would at least be able to have some say in what goes on, apparently though they seem to be powerless.

[CJT-80]

The biggest joke? OFCOM. Don't even get me started on that useless bunch of bureaucrats.

They are next to useless! It took them years to get the situation with Non Geographic calls sorted (and it's hardly sorted now) and they let operators get away with extortionate Access charges for 084/7 numbers! The numbers cost between 7 and 12 p per minute then add the access charge on, and it get's VERY expensive.

Then there's the cost of line rental, now nearly £20 per month from the "leading" providers.... £20! that's extortionate!

[keymaster]

Hi
Well AAISP offer copper pair only, no phone for £10 a month and Pulse8 offer line rental for telephone for £13 (with ttb).
I have no telephone line with AAISP and use voiptalk for my voip with loacal geographic number and a call pack.
K

[WelshPaul]

@keymaster I'm not familiar with AAISP's current offerings but having looked here, AAISP state:

Broadband needs a copper pair to work. Normally people just use a BT telephone line that is used for something else like normal telephone service or fax or credit card machine. We can provide a copper pair specially for broadband for £12 pcm. Installing a new copper pair is £60†. This is sometimes referred to as "Naked DSL" in that there is no telephone service as such, and no need to separately purchase a phone line to have the broadband service.

At the bottom of the page it also states:

Technical
The copper pair itself is installed by Openreach just like a BT phone line, on our behalf. No telephone service is provided on this copper pair, it is purely for broadband use.

Whilst there is no telephone service as such, the pair does have some audio when connected to a telephone - this is purely to stop any engineers thinking the pair is unused and taking it for another installation or fault repair. It also allows a quiet line test so one can hear crackles or interference that may be the cause of a fault. As such we still expect customers to have a telephone handset available for fault repair and diagnostics.

We do not normally allow any calls. However, for customers where we have allowed calls on a line they are charged at whatever Openreach charge us plus 20%

That's £12 pcm for a copper pair that doesn't have any active PSTN service, but does it come with any broadband service active on the pair at that price? It doesn't clarify, I'm going to guess the answer is no. After viewing AAISP's HOME::1, SOHO::1 and OFFICE::1 packages, the cheapest VDSL offering comes in at £45pcm and that comes with a monthly download that's capped at 150GB.

So, unless I'm mistaken, it works out at £12 pcm for the copper pair + £45 pcm for VDSL = £57 pcm for naked VDSL and that comes with a monthly download that's capped at 150GB.

That's expensive!

[keymaster]

Hi
Thank you for the response, firstly the other option I discussed was with a very reasonable line rental and excellent value with a TT business (opal) connection and excellent reviews!
Although I am aware AAISP packages are not cheap (they are not aimed at the market) they do offer a voip option on their copper pair (I pay £10 for this) with your geographic number ported over for I think another £1.20 per month, which was the reason for my response to original poster.
AAISP Fibre packages on the other hand are expensive but I will stay with them as long as I can afford it, their offer is totally unlike what other companies offer and I am surprised somebody as knowledgable as yourself has not heard of them.
They rank as number one for servie on review sites such as thinkbroadband and ISPreview and their boss is very active on youtube with videos about his battles for his customers rights to security and privacy etc. with AAISP you have access to your firebrick at their end through your control panel which enables you to do line diagnostics and checks, turn on and off interleaving and look through charts at packet losses or any similar issues and you can always chat to their excellent staff on their mIRC chat if you don't fancy calling. AAISP also guarentee to get dodgy lines fixed where no other company can.
I hope this explains my post and my thinking in making it.
Key

[WelshPaul]

I am surprised somebody as knowledgable as yourself has not heard of them.

Having read back my reply, I should have worded it better. Let me clarify, I have "heard of them", AAISP were discussed a little here back in 2014. I'm not familiar with their services or current offers because I have never used them personally.

Although I am aware AAISP packages are not cheap (they are not aimed at the market)

What market are you referring to?

AAISP clearly are in the domestic market, small business market and business sector:

Domestic market

Home::1 is our domestic broadband package.

SOHO market

SoHo::1 is our small business broadband package.

Business market

Our Office::1 package is very much office connectivity with all you need to get started with a new or existing business.

I'm not knocking AAISP, they probably provide an excellent service (as reviews appear to backup) but most people who want to drop the landline and go down the Broadband only route IMOI are out to save money and to date, no ISP that provides BB via a copper pair offers a broadband only option that results in the consumer saving themselves any money.

It's really subjective and depends on what you want to achieve. Some are happy to pay more for a better service, others want to pay less for the same level of service. I'm always looking to pay less!