So basically in an effort to avoid that, which ISP has the best customer service?
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pwarbi wrote:Speaking of plusnet, i know quite a few people that have recently switched over to them, they've had quite a big advertising push lately and it seems to have worked. I've only ever heard good things about them as well, as far as customer service goes anyway, I'm not sure what their network is like or how they rate on that side of things.I have used plusnet in the past, around four or more years ago, back then the service was spot on and the customer services was one of the best I ever experienced along with the likes of Voipfone. Hopefully Plusnet customer services is still to a high standard, the bigger a company grows the worse the customer service gets usually gets.
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Samu Zadori wrote:My general experience is that the smaller the size of the ISP, the better their customer service is. It makes sense on some level, because they depend more on the revenue each customer generates. Keysurf, for example has excellent customer service, while I wasn't too pleased with Sky; I found waiting times to be a little too long. Keep in mind, however, that this is just based on what I've seen.That makes sense because when they're new, they put more effort into it and passion.
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Ok, so the next instalment......... I loaded the Grand…
Apologies I do not have an answer but could you please …
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