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no need to get mad fellows, i have worked as a customer service attendant for a motor vehicle sales company before and I can tell you for free; it’s not the easiest job ever. A caller can say one thing and mean another; it gets really stressing. That’s why I always go easy whenever I call customer care; you never know the kind of clients he has dealt with before you.John Donovan wrote:I expect to be treated correctly and respectfully, but most important, I expect the person on the other end of the line to be competent and able to solve my problem. I hate it when I'm calling a customer support hotline and I end up wasting 45 minutes of my time due to the employee not knowing what to do.
Fun fact: if you are contacting an online customer support service (say, via direct chat or via email), you can immediately ask for your ticket to be elevated. This way, you will be given a specialist, who is more competent.
the questions are meant to help the service provider give you a better service @pwarbi; i have worked as customer care assistant and i can tell you, some people call for some simple problems they can easily solve. its the work of the assistant to figure out the problem . as a customer care attendant, you are trained to handle clients with the simplest language possible; guess that's why some of those questions seem lame. but this is the only way.pwarbi wrote:I think we've all been in that situation were we know more than the so called expert on the other end of the phone.
You get the obligatory questions, have you turned it off and back on again? Have you reset it and left it for 30 seconds? Is it plugged in?
I'm sure they must think that most of us are thick when it comes to any form of technology.
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