I have had Infinity for around two years, and since installation, my download speeds are 20mb down on that I had a month after installation.
I appreciate that crosstalk increases as subscribers jump into the cabinet, but this is a considerable drop.
I have retained screenshots of the speed tests done over time on BT Wholesale's site as evidence.
My IP profile is set low - and I wonder if that is part of the problem, and needs reset.
Question is, has anyone got advice as to the best route through BT customer service to get to speak to someone that a) cares b) can do something about it and c) wont palm me off with an excuse?