- Wed 23rd Aug 2017, 12:51
#4844
Hi All,
We have been looking into reports of an issue with outgoing calls to mobile numbers.
When our two of our Sales team are leaving a voicemail, once prompted to start recording a message on the mobile number being called, the voicemail system starts the prompt dialogue again to record a message.
Some of the recordings we have listened to the mobiles voicemail service either restarts itself between 30-50seconds after starting to leave a message and returns to going round the digital prompt to leave a message again, sometimes even going round the digital prompt twice in quick succession after restarting.
This happens on two of our extensions so far!!
We are running a 3cx phone system over a VPN with a external provider and use Yealink T46g phones.
If anyone could shed some light on what this issue might be, it would be most helpful
Thank You
We have been looking into reports of an issue with outgoing calls to mobile numbers.
When our two of our Sales team are leaving a voicemail, once prompted to start recording a message on the mobile number being called, the voicemail system starts the prompt dialogue again to record a message.
Some of the recordings we have listened to the mobiles voicemail service either restarts itself between 30-50seconds after starting to leave a message and returns to going round the digital prompt to leave a message again, sometimes even going round the digital prompt twice in quick succession after restarting.
This happens on two of our extensions so far!!
We are running a 3cx phone system over a VPN with a external provider and use Yealink T46g phones.
If anyone could shed some light on what this issue might be, it would be most helpful
Thank You
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