If it's about VoIP, SIP or Internet Telephony but it doesn't seem to fit anywhere else, post it here.
User avatar
By Daveb
Posts Avatar Topics
#5338
We are thinking of outsourcing some calls once we reach peak response levels within our office.

i.e. once all lines in the office are busy then the next call that hits the IVR and goes into a Queue gets diverted off to a specialised call answering company.

Is this possible with Voipfone?

We use IVR / Call Qs and Call Groups if that is pertinent.
User avatar
By WelshPaul
Posts Signature Likes Avatar Topics
#5339
You can divert IVR options off to other numbers. You can't do it once all phones in the office are busy though, it would have to be a manual setting. You can set one phone in the office to divert if it's busy, but it would not work as part of a group.
Sipgate Basic and multiple SIP clients

Ok, thanks. Was worried that using the same sip user in…

Your device was probably listed on Cisco's provisioning…

This means it is very dangerous to post here other t…

https://www.ukvoipforums.com/viewtopic.php?t=58#p5950

Sign up for VIP membership