HELLO & WELCOME

[WelshPaul]

Ubiquity has announced a security incident that may have exposed its customers data.

Today, Ubiquity began emailing its customers advising them to change their passwords and enable 2FA after an attacker hacked into their system hosted at a third-party cloud provider.

Dear Customer,

We recently became aware of unauthorized access to certain of our information technology systems hosted by a third party cloud provider. We have no indication that there has been unauthorized activity with respect to any user's account.

We are not currently aware of evidence of access to any databases that host user data, but we cannot be certain that user data has not been exposed. This data may include your name, email address, and the one-way encrypted password to your account (in technical terms, the passwords are hashed and salted). The data may also include your address and phone number if you have provided that to us.

As a precaution, we encourage you to change your password. We recommend that you also change your password on any website where you use the same user ID or password. Finally, we recommend that you enable two-factor authentication on your Ubiquiti accounts if you have not already done so.

Change Password Enable Two-Factor Authentication

We apologize for, and deeply regret, any inconvenience this may cause you. We take the security of your information very seriously and appreciate your continued trust.

Thank you,
Ubiquiti Team

How many Ubiquiti users are impacted and how the data breach occurred remains a mystery.

UK VoIP Forums recommend all Ubiquiti customers implement the following security measures immediately:

1. Change your password
2. Set a session timeout value
3. Enable 2FA

To manage your security settings on a Ubiquiti device, visit https://account.ui.com and log in. Click on ‘Security’ from the left-hand menu.