HELLO & WELCOME

[Dreampro]

Dear all,

I have cisco phone 7821 model , has an issue with miss call notification not shown in the screen.
the phone is completely new .

any idea? why there is no notification shown

Thank you

[WelshPaul]

What firmware version are you running? I'm sure there was a bug in one of the firmware revisions and a downgrade was recommended by Cisco.

[Dreampro]

Active load: sip78xx. 12-0-1-11

[WelshPaul]

You should consider upgrading to the latest firmware version which is 12.8(1).
downloads/cisco-7800-series.html

Back to your issue, is the "Log Missed Calls" option checked on the Directory number page?
https://www.cisco.com/c/en/us/td/docs/v ... _01010.pdf

[Dreampro]

You should consider upgrading to the latest firmware version which is 12.8(1).
this file XMLDefault.cnf.xml is not in the folder.

How to do this step :
Specify the location where where you have extracted the .zip package(in PumpKin tftp software setup)

PumpKin.PNG (15.82 KiB) Viewed 280 times

[WelshPaul]

You can copy over the missing files from a earlier version.
Just make sure you edit them and replace the old version number 12-0-1-11 with the new one 12-8-1-0001-455.

Here, I have done it for you:
https://www.dropbox.com/s/30yprds3pw9z0 ... 5.zip?dl=0

As for Pumpkin, create a folder on your "C:\" drive named "firmware" and select that as your default download path.
(e.g. C:\firmware)

Make sure that you put all of the extracted firmware files in that folder so the phone can retrieve them.

You might find this useful:
https://www.cisco.com/c/en/us/support/d ... 0-mul.html

[Dreampro]

Make sure that you put all of the extracted firmware files in that folder so the phone can retrieve them.

is this the rights files:

extracted files.PNG (10.67 KiB) Viewed 268 times

[WelshPaul]

Yes...

You should delete the file named .DS_Store as that is not needed and not part of the firmware files.

[Dreampro]

Done this files I kept in the directory, what is the next step ?

[VoipIT]

@Dreampro it tells you what you need to in the document @WelshPaul linked to above:

You might find this useful:
https://www.cisco.com/c/en/us/support/d ... 0-mul.html

Before attempting to upgrade the firmware, disable your antivirus and firewall as these often prevent the phone from communicating with the TFTP server.
Both the phone and computer running the TFTP program need to be on the same network.

Upgrade the Firmware

1. On your IP Phone, determine its IP address by pressing the Applications button.
   
2. Using the Navigation cluster button, navigate to Status and press the Select softkey.
   
3. Navigate to Network status and press the Select softkey.
   
4. Look for the IP address and take note of it. In this example, the IP address is 192.168.2.139.
   
5. On your computer, launch a browser and enter the following format in the Address bar: http://<phone_ip>/admin/upgrade?<schema>://<serv_ip[:port]>/filename then press the Enter key.
   
   Note: In this example, the file has been saved in a tftp server with the IP address 192.168.2.147. Thus, http://192.168.2.139/admin/upgrade?tftp://192.168.2.147/sip88xx.11-0-1MPP-477.loads is entered in the address bar.
   
   
   
   IMPORTANT: Make sure that your IP Phone and the computer you are using are both connected to the same network.
6. Wait for the phone to finish upgrading.

Note: The phone may restart a couple of times while the firmware is upgrading. Do not power down the phone while the firmware upgrade process is in progress.

You now have successfully upgraded the firmware on your Cisco IP Phone 7800 Series or Cisco IP Phone 8800 Series Multiplatform phone.

[Dreampro]

message appear file not found

[VoipIT]

I'm not familiar with these phones but I think tlv files are required for SCCP firmware? Are you sure it's running SIP firmware? Maybe try creating an empty file named CTLSEP3C410E4B1AFE.tlv and place it in the TFTP directory.

Also, you should rename the file SEP[MAC].cnf as per the guide.

[WelshPaul]

Thanks @VoipIT for your help.

@Dreampro you can ignore the missing file.

If the phone is meant to register to a non-Cisco call manager solution, then ignore these files or error messages. The most important files the phones need to download are the phone firmware, dialplan and the SEPmacaddress.cnf.xml files. Any other file(s) are trivial.

If the MAC address of the phone is 3C410E4B1AFE then rename the file SEP[MAC].cnf to SEP3C410E4B1AFE.cnf or SEP3C410E4B1AFE.cnf.xml

[VoipIT]

This youtube video shows how to upgrade a Cisco 8845:

Maybe the same process will work with the Cisco 7821.
Good Luck!

[Dreampro]

the phone is not pulling any configuration yet


should I configure anything here?