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Not a problem, this is extremely easy to do regardless of what VoIP hardware you decide to go with. I would decide on what hardware to go with first before reading up on how to transfer a call because the process varies a little depending on what hardware your using.phoneuser wrote:Secondly, what I want to do is answer the call so that I can talk to the caller and then transfer the call, if I need to, to an external number (landline or mobile). If possible, I would like to be able to do this using my current cordless telephone (BT Synergy 3505 DECT) in my office, which is some distance from the router (so connecting a VOIP phone to the router would be an issue).
You can either use a dedicated VoIP phone such as a Snom 300, it sounds to me that an analogue telephone adaptor (ATA) would be the best choice for your needs. This is a small box that plugs into the mains for power and connects to your internet via your router usually by Ethernet cable and has 1 or 2 sockets that allow you to connect a standard BT corded or DECT telephone. Placing a call on hold would be done by pressing the recall button "R" located on your telephones keypad and should you want to take the caller off hold just press that recall button again. Transferring the call simple requires that enter the telephone number or extension number after pressing the recall button "R".phoneuser wrote:Are you saying that I would just need an adapter to enable me to transfer calls and use all the other functions available (voicemail email alerts, call divert, business hours etc)?
Spot on!phoneuser wrote:I just plug the (ATA) box into the mains then plug in the wifi dongle into the USB port on the back of the (ATA) box and pair it to my wifi then I can plug any normal telephone into the box so that the box acts like a BT phone point except it connects to the wifi and needs to be plugged in to the mains?
No cables running along your hallway.phoneuser wrote:No running cables along my hallway to my BT home hub?
You got it. :thumbup:phoneuser wrote:If I receive a call on the phone connected to the (ATA) box and I want to transfer it I simply press the R button (puts caller on hold) and enter the number I want to transfer the call to?
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