I hope I am not violating any posting rules but I wanted to give you some information that is quite relevant for your situation.
AstraQom UK offers Hosted PBX
services with IVR (Auto-Attendant) and many other features included (e.g. Call Forwarding).
I will list below just a couple advantages of having a Hosted PBX even for your one man operation:
1. IVR (Auto-Attendant)
- The IVR allows you to configure a custom menu for when customers call you (e.g. Thank you for calling AstraQom UK, your telecom business partner! For Sales please press 1, For Customer Care please press 2 etc.). You can also set recordings with your hours of operations, coverage area, promotions and services and even configure a Voicemail-To-Email.
: as the name indicates AstraQom's Voicemail feature sends you an audio copy of your voicemails directly to you email address so you can listen to them on your PC or smartphone.
2. Selective Call Schedule
- based on the time of day you can choose how your Hosted PBX routes incoming calls. You can set it so that calls are routed/forwarded to your mobile during business hours (e.g. 9AM - 5 PM) and to a different IVR menu outside business hours (e.g. Thank you for calling AstrQom UK, your telecom business partner! Please note that our hours of operations are Monday to Friday from 9 AM to 5 PM. Kindly leave a message with your contact details and we will return your call as soon as possible
3. Virtual Receptionist
- I am sure you had plenty of situations where you missed calls as we have many customers that encountered the same issue. With that in mind we have added to our portfolio the Virtual Receptionist service. The Virtual Receptionist is a Live Telephone Answering service that can be integrated with your Hosted PBX or just as a stand alone solution.
With Virtual Receptionist all your incoming calls are answered by our specialists and handled as per your instructions. We can take messages or just forward calls or to a different number.
The solutions above will help you emulate a larger business and will provide you with a more professional appearance.
There are plenty more than we can do for our customers as we even provide a CRM (Customer Relationship Manager) tool and E-SMS services for your marketing activities.
If you are interested please email us at [email protected]
and one of our representatives will contact you immediately.
AstraQom UK Team
P.S. Prices for our Hosted PBX solutions start at £9.99/user/month and our Virtual Assistant from £14.99/month. You can choose to get a month-to-month, yearly or contract subscription.