Your sipgate basic residential phone service will end on 31/12/2014
As sipgate will be focussing on our sipgate team business service, our sipgate basic residential service will close on the 31st December 2014.
What happens now?
Until the 31st December 2014 you will be able to credit your account and use your sipgate basic account as usual.
What happens on and after the 31st December 2014?
After the 31st December 2014 your basic account will still work, but it will no longer be possible to credit your account balance.
On the 31st January 2015, all sipgate basic services will cease:
You will no longer be able to make or receive calls with your sipgate basic account;
It will not be possible to login to your basic account at http://www.sipgate.co.uk
999 Emergency Services will no longer be available via your sipgate basic account;
Call records and billing history will no longer be available.
Can I port my sipgate basic phone number(s) to another service provider?
Yes! To keep using your sipgate basic number after the sipgate basic service closes, you will need to transfer your number(s) to another service. To port your number off your sipgate basic account please contact your new service provider. They will handle the number transfer on your behalf.
You also have the option of transferring your sipgate basic phone number to our business phone service "sipgate team".
Contacts & Billing records:
Please be sure to download and save all account billing and call records you wish to retain before the closure of the sipgate basic service on 31st January 2015. You can download your account’s Contacts from your basic account as a PDF file or exported to a CSV file.
What will happen to the remaining credit balance on my sipgate basic account?
The remaining credit balance will be refunded. To get a refund of your account’s credit balance please send your PayPal email address and your account’s 7 digit SIPID to:
We greatly appreciate your custom and wish to ensure the closure of the sipgate basic service causes the minimum disruption to you. For further information feel free to email our customer support or visit our Help-Centre.
Your sipgate team