HELLO & WELCOME

[Tim Wood]

Hi, looking for some advice. I am using my mobile phone which has a VoIP calling app installed on it. I have an account with a VOIP provider and a calls package. The router I am using is a Huawei "MiFI" with 4g internet connection with EE. I have got round an initial problem by changing a router setting (disabled SIP ALG on the router's settings page) and calls are good quality and connect quickly ( initially it wouldn't sometimes connect a call - error 408). That's stopped since but all calls disconnect after 14 mins. Yes , 14 mins every time. Does anyone have an idea how I can stop this happening? Apart from this issue all is working well. Sorry I am not very techie.

[gsmlnx]

Ask your VOIP provider would be my advice. They should know if they have placed any limits or settings which effect the length of calls.

[gsmlnx]

Or check out the support for the VOIP app as again they may help.

The problem is either at the VOIP provider or at the app so best to go to their support forums and help desks especially as you've not given any information here as to who they are.

[bluegreen]

I had a similar problem with my VOIP, although I was not using a Router, it was a cable conected directly to my PC. It was a desktop, not a laptop. The problem was that when I was making calls to mobile devices, the calls always ended at the 10 minute mark, ALWAYS, but when I did calls to landline phones the problem didn't happened and I could do calls all day without any problem. Then I decided to search the internet for solutions to fix that, changing IP adress, changing cable setting etc, but nothing solved my problem. Then I decided to call the internet provider and they told me that their service had a certain security lock that shuts down calls to mobile devices as soon as they hit a certain length. So I asked them to change that security thing and now I can make calls freely, although I have to be really careful so I don't spend much money with it!

Maybe you should try calling you internet provider and ask for help! Maybe they have a security, I dunno.

[WelshPaul]

Hi, looking for some advice. I am using my mobile phone which has a VoIP calling app installed on it. I have an account with a VOIP provider and a calls package. The router I am using is a Huawei "MiFI" with 4g internet connection with EE. I have got round an initial problem by changing a router setting (disabled SIP ALG on the router's settings page) and calls are good quality and connect quickly ( initially it wouldn't sometimes connect a call - error 408). That's stopped since but all calls disconnect after 14 mins. Yes , 14 mins every time. Does anyone have an idea how I can stop this happening? Apart from this issue all is working well. Sorry I am not very techie.

Hi Tim,

Did you get this issue resolved? Sorry for not responding sooner, I have been ill the past week.

What app and what VoIP provider are you using?