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By WelshPaul
#3975
Here you will find a list of important service numbers for example, access to voicemail and conference service, emergency services and Echo tests.

112 Emergency Services
999 Emergency Services
120*<queue number> Dynamic Call Queue agent login (extensions jumping in/out of queues)
121*<queue number> Dynamic Call Queue agent logout (extensions jumping in/out of queues)
123 Gives date and time
141<telephone number> Withhold number prefix (per call)
151 Record a custom prompt (e.g. IVR greeting, Queue greeting)
154, <seat number>,<password> Call Monitoring, listen into another seat (passwords defined in the portal)
155, <room>#, <PIN or admin PIN>#, <state name># Call or transfer into the conferencing facility
160 Voicehost Echo test; shows how good your connection to Voicehost is.
1234 Confirms that you have set up your phone correctly.
1471 Plays back the last number that called you. (DDI calls and Group calls only)
1571 Voicemail for the telephone or extension you are using. (Only accessible from the extension itself)
1572 Access Central voicemail (Accessible from any extension within the account)
*<group number> Call a group of phones (as defined in the portal under call groups)
*0#<Pickup group number> Call Group Intercept/Pickup
**<seat number> Picks up the ringing extension from another phone. e.g. **201 would pick up 201 if it was ringing.
##<seat number> Page extension (speaker)
<seat/extension number> Call another extension (internal only)
0843 557 4 557 Access Voicemail Externally (mailbox & password required from portal)

Voicemail greeting recording Options
Enter the required mailbox via one of the three methods displayed below:

1571 (personal mailbox)

1572 (central mailbox)

Voicemail remote access (see above)

0 - for mailbox options
1 - record unavailable greeting (rings out)
2 - record busy greeting (only works if handset sends busy signal back to platform, disable call waiting)
3 - record name
4 - record temporary greeting

Conference Room Short Codes (pressing * takes you to the menu)
*1 (mute and unmute)
*2 (Lock and unlock - admin only)
*3 (Kick the last joined user - admin only)
*4 and *6 (Conference room volume up/down)
*7 and *9 (users volume up/down)
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