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By VoipIT
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#6162
Dreampro wrote:the phone is not pulling any configuration yet
Image

should I configure anything here?
No, don't alter those settings.

If the phone isn't pulling the files then either your antivirus/firewall is blocking it or you haven't configured the phone correctly. Did you try as per the youtube video I posted above?
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By WelshPaul
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#6163
@Dreampro you don't need to alter any other settings in Pumpkin.

Install as follows:
  1. Install Pumpkin.
  2. Create a folder in "C:\" drive named "firmware".
  3. Run Pumpkin for the first time and a "Windows Firewall" notice should appear. Make sure that you allow Pumpkin access!
  4. Click on the "Options" button in Pumpkin and under the "TFTP filesystem root (download path)" option select the "firmware" folder you created in step 2 above and press "OK".
That is it! Pumpkin is installed and ready to push files. 🙂

If you're having issues and not sure if Pumpkin is working then you can use another computer on the same network to test it. Simply create an empty text based test file using notepad (e.g. test.txt) and place it in the "firmware" folder you created in step 2 above.

Now, on the the computer you want to run the test from, enter the following two commands at the command prompt:
  1. tftp
  2. get 192.168.0.1:test.txt
Obviously replace 192.168.0.5 with the IP of the machine running Pumpkin.

Pumpkin will send the test.txt to the computer you're running the test from:
Screenshot (903).png
Screenshot (903).png (6.67 KiB) Viewed 1201 times

If it's not working for you then your firewall is preventing access and you need to fix that.
Once confirmed that Pumpkin is working, your Cisco 7821 should pull the firmware files from the "firmware" folder you created in step 2 (providingthe phone was configured correctly of course).
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By VoipIT
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#6165
Your posts are not helpful. You still haven't told us if you followed the instructions as shown in the Youtube video posted earlier in the thread?

The .tlv file is only required when upgrading the phone via Cisco's Communication Manager and @WelshPaul has already confirmed that the .tlv file isn't needed and that the error can safely be ignored. That is confirmed here: https://community.cisco.com/t5/ip-telep ... -p/3176181

All you really need to force a firmware update on the phone are the following files:
  • XMLDefault.cnf.xml
  • sip78xx.12-8-1-0001-455.loads
  • sboot78xx.12-8-1-0001-455.sbn
  • sboot2.78xx.12-8-1-0001-455.sbn
  • rootfs78xx.12-8-1-0001-455.sbn
  • rootfs2.78xx.12-8-1-0001-455.sbn
  • kern2.78xx.12-8-1-0001-455.sbn
  • kern78xx.12-8-1-0001-455.sbn
You need to make sure that the XMLDefault.cnf.xml calls the required loads file! :thumbsup:

Back to your original issues (missed calls), did you resolve that?
WelshPaul @ missed calls notification
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By Dreampro
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#6166
Hi VoipIT,
yes I have fallowed the instructions as shown in the YouTube video.(you can just ask, I didn't know you want confirm. I also fallowed the instruction on the pictures that show the settings on the phone it self, just in case you need clarification on that as well :wink: )
I didn't mean the .tlv file it is request another files not just the .tlv.
All you really need to force a firmware update on the phone are the following files:
XMLDefault.cnf.xml
sip78xx.12-8-1-0001-455.loads
sboot78xx.12-8-1-0001-455.sbn
sboot2.78xx.12-8-1-0001-455.sbn
rootfs78xx.12-8-1-0001-455.sbn
rootfs2.78xx.12-8-1-0001-455.sbn
kern2.78xx.12-8-1-0001-455.sbn
kern78xx.12-8-1-0001-455.sbn
You need to make sure that the XMLDefault.cnf.xml calls the required loads file!
Do I have to change the 78xx to the phone model number
for example change sip78xx.12-8-1-0001-455.loads to sip7821.12-8-1-0001-455.loads

thanks for your help
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By VoipIT
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#6168
I'm not trying to be rude and I understand English might not be your first language but the more information you provide the better your chances of success. :)
Dreampro wrote:Hi VoipIT,
Do I have to change the 78xx to the phone model number
for example change sip78xx.12-8-1-0001-455.loads to sip7821.12-8-1-0001-455.loads
No you don't...

Maybe try renaming this part of the files 12-8-1-0001-455 to 12-8-1 and use the following XMLDefault.cnf.xml:
Code: Select all
<Default>
<autoRegistrationName>AUTO-REG</autoRegistrationName>
<autoRegistration>disabled</autoRegistration>
<selfProvisioningSecureMode>true</selfProvisioningSecureMode>
<adminProvisionMode>false</adminProvisionMode>
<ipAddressMode>0</ipAddressMode>
<ipPreferenceModeControl>0</ipPreferenceModeControl>
<ipMediaAddressFamilyPreference>0</ipMediaAddressFamilyPreference>
<callManagerGroup>
<name>Default</name>
<tftpDefault>true</tftpDefault>
<members>
<member priority="0">
<callManager>
<name>cucmpub1</name>
<description>cucmpub1</description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
<mgcpPorts>
<listen>2427</listen>
<keepAlive>2428</keepAlive>
</mgcpPorts>
</ports>
<processNodeName>cucmpub1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<TVS>
<members>
<member priority="0">
<port>2445</port>
<address>cucmpub1</address>
</member>
</members>
</TVS>
<loadInformation36213 model="Cisco 7811">sip78xx.12-8-1</loadInformation36213>
<loadInformation621 model="Cisco 7821">sip78xx.12-8-1</loadInformation621>
<loadInformation622 model="Cisco 7841">sip78xx.12-8-1</loadInformation622>
<loadInformation623 model="Cisco 7861"sip78xx.12-8-1</loadInformation623>
</Default>
So sip78xx.12-8-1.loads becomes sip78xx.12-8-1.loads etc...
The contents of the zipped firmware file when downloaded from Cisco direct are the same as found here. I just looked.

Out of interest, what other files is it trying to pull from the TFTP server?

Also, what does the TFTP and phone logs show?

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