HELLO & WELCOME

[RichTee]

Hi. I am new to Voip and as a first step plan to open a Sipgate Basic account here in the UK.
A free local number will be assigned and I will set up and test against this prior to requesting a port of my current home landline number.
I would like to retain my existing telephone analogue equipment and this would mean utilising an Analogue Terminal Adapter.
The Grandstream HT802 has been around a while and seems to have a good reputation.

I have looked on the Sipgate site and they have a generic configuration guide for Grandstream HT Adapters.
However I am getting a bit confused as I have found other documentation links elsewhere refering to UK regional settings and configuration guides from other vendors seem to have different configuration parameters.
I would be grateful if anyone with an active HT802 on Sipgate Basic could confirm that the Sipgate generic settings for Grandstream Adapters are up to date and correct.
Thanks.

[WelshPaul]

Grandstream are reliable and probably one of the cheapest available (branded) VoIP ATA devices out there.

Out of the box, VoIP ATA's are configured for use within North America. As such, it will play back US style tones, sounds and some UK phone features may not work correctly unless you make some configuration changes via the devices web based GUI.

You can find the correct UK configuration settings for Grandstream ATA's here:
WelshPaul @ UK Regional Settings for Grandstream telephone adaptors (ATA's).

[RichTee]

Many thanks for the quick reply.
I was tempted to go for a Vonage Talk UK Plan which costs £10.25 per month (free land line calls) with a free configured ATA but can't really justify the ongoing monthly cost as our outgoing calls are mainly via our mobiles. So, I am going to try the Sipgate Basic with a Grandstream HT 802 and hopefully the generic configuration supplied by Sipgate together with the UK centric changes from your link (thank you) will prove to be correct.
Any suggestions for a reputable supplier of the Grandstream HT 802?

[WelshPaul]

Vonage is US based. Ideally you want a VoIP provider as close to home as possible for best results.

Anyway, I buy all my hardware from NetXL:
https://www.netxl.com/voip-phone-adapters/

That isn't a referral link, I gain nothing for recommending them to you.

[RichTee]

Thanks for the information.
Sipgate Basic - now registered and number assigned but need to wait 2 days for a letter in the post to activate the account.
I note your comment concerning proximity so maybe a bit of a gamble with Sipgate as I believe their servers are in Germany.
Grandstream HT802 - ordered
regards

[WelshPaul]

Sipgate provide a decent service, I have been using them on and off for years.
I uses Andrews & Arnold for my home VoIP line and I can't fault them for reliability, service and price.

Basically, when it comes to VoIP or any Digital Voice service for that matter there are many factors than can cause problems for the end user.
e.g. A bad or poorly configured internet connection on your end - be that hardware or ISP related. Other things such as rouge or reseller VoIP providers, routing and distance can also have a negative effect on a VoIP service.

So take your time setting it up and don't rush things and you should have years of cheap VoIP based calls ahead of you!